1. Introduction

Spark & Torque Auto Repair LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights. By using our website or scheduling a service, you agree to the practices described here.

2. Personal Information We Collect

We may collect the following personal information:

• Contact details: Full name, phone number, and email address.
• Vehicle information: Year, make, and model of the vehicle(s) you service with us.
• Service details: The service requested, preferred dates, and notes about symptoms or concerns.
• SMS consent: Your opt-in consent to receive text messages from us, including the phone number you provide for that purpose.
• Business information (fleets): Fleet size and company details for commercial account requests.

3. How We Use Your Personal Information

We use your personal information to:

• Schedule and confirm service appointments.
• Communicate with you about your vehicle, including service reminders and updates.
• Send you SMS text messages when you have opted in, such as appointment confirmations, reminders, and status updates.
• Provide quotes, invoices, and service records.
• Maintain fleet account records and billing.
• Respond to your inquiries and improve our services.

4. Who We Share Your Information With

We do not sell your personal information. We may share it only in these limited circumstances:

• Service partners: Towing providers, parts suppliers, and tire distributors — only the details needed to complete your service.
• Payment processors: To complete transactions you authorize.
• Legal compliance: When required by law, court order, or to protect our rights and safety.

We never sell or rent your personal information to marketers or data brokers.

5. SMS / Text Messaging Consent

If you opt in to receive SMS text messages from Spark & Torque Auto Repair LLC, you consent to receive service-related text messages at the phone number you provide. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying "STOP" to any message or by contacting us.

For help, reply "HELP" or contact us at info@sparkandtorque.com or (833) 570-5332. Carriers are not liable for delayed or undelivered messages.

6. Data Retention & Security

We retain your information only as long as needed to provide services and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your data, but no method is 100% secure. Service records are kept per California automotive repair regulations.

7. Your Rights

Under California and applicable law, you may:

• Request access to or a copy of your personal information.
• Request deletion of your personal information (subject to legal retention).
• Correct inaccurate information.
• Opt out of SMS text messages at any time.
• Withdraw consent for marketing communications.

To exercise these rights, contact us at info@sparkandtorque.com or (833) 570-5332.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 16. If you believe a minor has provided us information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are posted here with an updated date. Continued use of our services after a change means you accept the revised policy. See our Terms & Conditions.

10. Contact Us

Questions about this Privacy Policy?

Spark & Torque Auto Repair LLC
7552 Greenback Lane, Citrus Heights, CA 95610
Phone: (833) 570-5332
Email: info@sparkandtorque.com